CX Ops Design - Operational Productivity Improvement Specialists

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Commentary and Analysis from Our team at CX Ops Design

4 Tips for maintaining productivity in work from home contact centres

It’s early days but the signs are not surprisingly, that some output metrics have reduced – one business I have reviewed has seen up to a 20% reduction in the contacts handled per agent hour. Yes you can expect during this period of adjustment that numbers will drop off, but if you don’t want your Customer Experience metrics to drop off at the same time. The good news is that there are some relatively quick wins you can grab to help your business to adjust to the new operating model.

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